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About SLN Urbana

Your community, your home.

SLN Urbana is a premium residential apartment complex located in Hyderabad, home to 100+ families who share a vision of harmonious community living. From well-designed flats to shared amenities and vibrant cultural events, SLN Urbana is more than just a place to live — it is a community to belong to.

Our Community

With over 100 flats spread across multiple floors, SLN Urbana offers a diverse and inclusive environment for families of all sizes. Residents enjoy access to a spacious community hall, fully-furnished guest rooms, 24/7 security, CCTV surveillance, and seamless online facilities for maintenance payments and bookings.

Cultural & Social Life

SLN Urbana takes pride in its vibrant social fabric. Festivals, sports days, cultural programmes, and community gatherings are organised regularly, fostering a strong sense of togetherness among residents. Every occasion — from Diwali to New Year — is celebrated with enthusiasm and collective spirit.

Our Leadership

The community is guided by a dedicated management committee led by Mr. Ramesh (President) and Ms. Prerna (General Secretary). Together, they work tirelessly to ensure the smooth operation of the society, transparent governance, and the best quality of life for all residents.

Vision

To build a self-sustaining, digitally connected residential community where every resident feels safe, heard, and at home.

Contact Us

For any queries related to the society, resident admissions, or amenity bookings, please reach out to the management committee via the official channels available through the resident app or the admin portal.

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Terms & Conditions

Last updated: January 2025  |  Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing or using the SLN Urbana resident portal, mobile application, or any related services (collectively, "Services"), you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.

2. Use of Services

• The Services are intended solely for registered residents, owners, and the management committee of SLN Urbana.
• You agree to use the Services only for lawful purposes and in accordance with these Terms.
• You must not misuse, disrupt, or attempt to gain unauthorised access to any part of the Services.

3. Accounts & Authentication

Access to resident and admin features requires authentication via OTP or admin access key respectively. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

4. Payments

Maintenance fees, amenity booking charges, and any other payments made through the portal are processed via a third-party payment gateway. By initiating a payment, you agree to the payment gateway's terms as well. All amounts are in Indian Rupees (INR) unless stated otherwise.

5. Amenity Bookings

Bookings for the community hall, guest rooms, or other shared amenities are subject to availability and management approval. Cancellation and refund rules for bookings are governed by the Refund Policy below.

6. Limitation of Liability

SLN Urbana Management Committee shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Services, including but not limited to data loss or payment failures caused by third-party services.

7. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the revised Terms.

8. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana.

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Privacy Policy

Last updated: January 2025  |  Your privacy matters to us.

1. Information We Collect

• Personal Information: Name, phone number, flat number, and other details provided during registration or use of the portal.
• Usage Data: Pages visited, actions taken, device type, and browser information for analytics and security purposes.
• Payment Data: Transaction details processed via our payment gateway partner. We do not store card or UPI credentials.

2. How We Use Your Information

• To authenticate your identity and provide access to resident services.
• To process maintenance payments and amenity bookings.
• To send important community notices and updates.
• To improve and maintain the portal and app.

3. Data Sharing

We do not sell, rent, or share your personal data with third parties except as necessary to provide services (e.g., payment gateway, OTP service provider) or as required by law.

4. Data Security

We implement reasonable security measures including encrypted communication (HTTPS), token-based authentication, and access controls to protect your data. However, no system is completely secure and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as you remain an active resident or as required by applicable laws. You may request deletion of your account data by contacting the management committee.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact the management committee through the resident app or admin portal.

7. Cookies

We use localStorage and session storage for authentication. We do not use third-party advertising cookies.

8. Contact

For privacy-related queries, please contact the SLN Urbana management committee via the official admin portal.

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Refund Policy

Last updated: January 2025  |  Applicable to all payments made through the SLN Urbana portal.

1. Maintenance Fee Payments

Maintenance fees, once paid, are generally non-refundable. In case of a duplicate payment or payment processing error, the resident may raise a refund request with the management committee within 7 days of the transaction date.

2. Amenity Booking Payments

• Cancellation 48+ hours before the booking: Full refund (minus any payment gateway charges).
• Cancellation 24–48 hours before the booking: 50% refund.
• Cancellation less than 24 hours before the booking: No refund.
• No-show: No refund.

3. Guest Room Bookings

Guest room cancellations follow the same policy as amenity bookings above. Cancellation requests must be submitted through the resident app or by contacting the management committee directly.

4. How to Request a Refund

To request a refund, contact the management committee with the following details: your flat number, transaction ID, amount paid, and reason for the refund request. Requests submitted beyond the eligible period will not be considered.

5. Refund Processing Time

Approved refunds will be processed within 7–10 business days to the original payment method. Processing time may vary depending on your bank or payment provider.

6. Payment Gateway Failures

If a payment is deducted from your account but not reflected in the portal, please wait 24 hours for automatic reconciliation. If the issue persists, contact us with your bank transaction reference number and we will investigate promptly.

7. Contact

For all refund-related queries, please contact the SLN Urbana management committee through the admin portal or resident app.